Refund policy

Refund Policy

At Sanu Beauty, your satisfaction is our priority.
We ensure every order reaches you in perfect condition, so returns are not accepted unless the item is defective, damaged, or incorrect.

You may request a return within 1–2 days if:

  • The product is in its original packaging, unused, and with all tags/seals intact.

  • Items not meeting these conditions may be declined.

To start a return, contact us on Instagram: @sanubeauty.eg or WhatsApp (01553630230) with your order number and reason for return.
Once approved, we’ll share return instructions.

After we receive and inspect your item, a refund will be issued to your original payment method within 7–10 business days.

Please note:

  • Shipping fees are non-refundable.

  • Customers pay for return shipping, unless the item was damaged or defective.

For any questions, our team is always here to help — your peace of mind matters to us. 💛